No. You can complete your purchase using a debit or credit card, just like any other online transaction. Crossmint, our trusted payment partner, will create a compatible wallet for you if you do not already have one. This means you can enjoy all the benefits of your NFT without needing any prior blockchain knowledge.

KYC stands for Know Your Customer, and AML stands for Anti-Money Laundering. In this context, it simply means checking that your payment details are valid, your name matches your card, and that your purchase is not linked to any known fraudulent activity. Crossmint performs these quick, secure checks during checkout, similar to what happens behind the scenes when you make an online card payment. This helps protect you, your payment, and the Qaledon community.

QLD, short for “Q Rewards Points” or simply “Q Points,” are non-transferable loyalty points earned through verified movement in the QMove app. They are designed to reward positive activity and can be redeemed for a variety of non-cash perks, such as in-app cosmetics, fee waivers, lifestyle benefits, and rewards with selected partners. Q Points have no cash value and cannot be exchanged for cash or cryptocurrency.

No. Q Points are not cash, cryptocurrency, or a form of stored value. They are meant to be redeemed for specific benefits, keeping the focus on rewarding engagement rather than creating a tradeable currency.

Financial perks will be available once our proposed e-money account is live, following regulatory approval. We’ll share updates and timelines in advance so you know exactly when your benefits will start.

Not yet. We are working towards the approvals needed to provide regulated banking services. Until then, Qaledon NFTs act as membership passes that unlock valuable perks and features.

We use the term “bank” in context to simplify the concept. Qaledon is not yet a bank or e-money institution and cannot call itself one until authorised by the FCA in the UK or an equivalent regulatory authority in other jurisdictions.

We take security seriously. Our approach includes thorough code checks, peer reviews by experienced developers, closed beta testing to catch any issues early, and a responsible disclosure process for reporting vulnerabilities. Additionally, to be listed on the Google Play Store and Apple App Store, our app undergoes their review processes, which include checks to ensure there is no malicious code or harmful functionality. These platform reviews provide an extra layer of independent verification alongside our own security measures, giving you confidence that the app meets recognised safety standards.

We support a small set of permanent charities chosen for their transparency and proven impact. Members can nominate new charities each year, and the most popular nominations join our supported list. All donations go only to registered charities.

At present, only one Qaledon NFT can be linked to a single bank account to unlock its benefits. If you choose to open another account, you can purchase an additional NFT for that account. In the future, we may also introduce basic NFTs that can be bought with Q Points or minted via Crossmint for a small nominal fee. These may carry different attributes and could play a role in the gamification aspects of the QMove app.

We use the term “bank” in context to simplify the concept. Qaledon is not yet a bank or e-money institution and cannot call itself one until authorised by the FCA in the UK or an equivalent regulatory authority in other jurisdictions.

Some perks are lifetime benefits tied to your NFT tier, while others are time-limited. Time-limited benefits may also be subject to monthly or usage caps, so that certain perks cannot be stacked to create disproportionate advantages. For example, you cannot combine multiple shorter payment holidays into one long period. All limits will be clearly described in the membership table so you can plan how to use your benefits effectively.

No. While holding a Qaledon NFT can unlock additional loyalty benefits for our banking customers, the QMove app and its move-to-earn features are designed to be accessible to anyone, anywhere in the world. Our intention is to operate the QMove programme at arm’s length from the bank, in a way similar to how some airlines operate their frequent flyer programmes as separate entities. This allows non-bank participants to enjoy the movement rewards and gamification elements, while ensuring that any financial services remain fully compliant with local regulations. Initially, our financial services will be offered in the UK, with plans to expand to other markets in the future.

We use the term “bank” in context to simplify the concept. Qaledon is not yet a bank or e-money institution and cannot call itself one until authorised by the FCA in the UK or an equivalent regulatory authority in other jurisdictions.

Yes. We believe in transparency and equality. All holders within the same NFT tier — such as Genesis, Privilege, Originals, or Free — receive the same clearly defined benefits for that group. This ensures that everyone in the same tier is treated equally and enjoys the same core perks. While Free NFTs will include randomised gamification attributes that affect gameplay or cosmetic features, any attributes related to banking benefits are identical for everyone in that group. This means the look or in-game traits of your NFT may differ, but the banking-related perks for your tier remain the same. In future, basic NFTs with different gamification attributes may be introduced, as mentioned in Question 10, to add variety without impacting fairness in banking-related benefits.

We use the term “bank” in context to simplify the concept. Qaledon is not yet a bank or e-money institution and cannot call itself one until authorised by the FCA in the UK or an equivalent regulatory authority in other jurisdictions.